About our online courses

  • We’ve hosted our courses on Teachable since 2016.

  • Pick a course you want to enrol into, click ‘Buy This Course’ and complete the checkout process.

    For existing students with a Teachable account:

    • Please ensure that you use the email address attached to your exisiting account at checkout. If you use a different email address, a new account will be created. Once this occurs, we cannot merge your accounts together.

    • Log into your Teachable account here. Your new course will be accessible via the ‘My Courses’ section 

    • Please allow up to 15 minutes for this process to complete.

    For new students:

    • A new Teachable account will be automatically created for you using the email address you provide at checkout. 

    • You will receive two emails – one to confirm your email for the new account and set a password; another with a link to ‘Access Course’.

    • You will not be able to access your course until you have confirmed your email for the new account. 

    • Please allow up to 15 minutes for this process to complete. 

  • For existing students with a Teachable account:

    Please log into your Teachable account here. Your new course should be accessible via the ‘My Courses’ section. Please allow up to 15 minutes for the enrolment process to complete. 

    For new students:

    Please allow for up to 15 minutes for the enrolment process to complete. If you still haven’t received a confirmation email, please check that you are monitoring the correct inbox which should be the one you used at checkout. Please also check your Junk/Spam folder. 

    If these all check out and your confirmation email is still nowhere to be seen, please email classes@donttellcharles.com.au for support and quote your full name and order number (if known).

Account access

  • For all login issues, please first check out the Teachable student guide below to help you troubleshoot.

    Login Issues

  • To find out the email address attached to your account, please review your order confirmation email. This should list the email address you used at checkout which is your username. 

  • You can reset your password by clicking on the ‘Forgot Password’ button on the Login page. Alternatively, you can reset your password here.

  • It is likely that you have multiple accounts and the course you purchased is linked to another email address. To check which email address the course is linked to, please review your order confirmation email. This should list the email address you used at checkout which is the email address that the course is linked to.

  • Please email classes@donttellcharles.com.au with your full name, details of all the email accounts you own and a request to move all courses to a nominated account. 

  • The course content can be accessed from any smart device however, in order to ensure the best user experience, please view the courses on a tablet or desktop. Save the phone for when you need quick access only. 

Payment

  • Yes.

  • Please use this currency converter to check current foreign exchange rates and find out how much your course will cost in real time.

Community & support

  • You can send a request to join from your personal Facebook account here. Please note that business pages are not accepted. 

    Please make sure you answer all membership questions in order for your request to be approved. If your Facebook name is different to the name used to purchase a course, please make sure you also provide the correct name. 

  • If the membership questions are not answered or your Facebook name does not match any names on our student database, your request will not be accepted. 

    Please keep in mind that if your request is sent on the weekend, it will be processed the next business day. 

  • The first and best place to start is the comment sections within the course itself. Post your question as a comment and Thao will answer them directly there. Course comments are checked on a weekly basis.

    If your query is of an urgent nature, please send an email to classes@donttellcharles.com.au.

  • There is nothing we love more than seeing students’ work and progress. There are a number of platforms where you can share your work with the DTC community. 

    Instagram:

    Post a story, photo, reel or IGTV to your Instagram. Be sure to tag @donttellcharles and use the hashtag #DTCstudent so we can see them and repost. 

    Facebook Student Group:

    Share a post in the group and include your Instagram handle if you’d like us to share your work to our Instagram community. 

    Email

    You can send us an email with photos of your work for feedback to classes@donttellcharles.com.au. If you’d like us to share your work to our community, please make sure to let us know in the email. 

  • Please email classes@donttellcharles.com.au with your full name, details of all the email accounts you own and a request to move all courses to a nominated account. 

  • The course content can be accessed from any smart device however, in order to ensure the best user experience, please view the courses on a tablet or desktop. Save the phone for when you need quick access only.